Shipping.Return.Exchanges Policy


Your satisfaction is our first priority. We stand behind the quality of our production 100%. With 17yrs experience, We confident we can make every purchase an exotic experience of truth, as Our are Real Virgin, Raw Hair or Pure Remy human hairs, No Cheap hair Blends of Chinese hair and Indian hair!

Your billing and shipping address must match in order to complete a transaction on this site, Or You will need another payment option, such as WU, MG, Bankwire, Cashapp etc...

SHIPPING POLICY:

All Local and International orders  are shipped via USPS , with signature confirmation  never lost a package, we offer the basic free insurance by postal. If you desire additional insurance, we can discuss a quote per order..

 It takes approximately  3-7 business days for orders to be delivered.  delivery, if No custom time is needed.

 Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 3-7 business days for delivery

RETURNS;

 Ladies , If you're not satisfied with your Virgin Hair Bundles before they are installed , simply contact us within 3 days of receiving your order to request a return, if the product has been approved for a return, Only if they are unused as when received , simply return it within 90 days  with tracking info, once received and re-inspected, if unused in its original condition we will issue a full Store credit or refund to the original form of payment, less 30% restocking and the cost of the original Shipping cost to you.

IF OUR ERROR CAUSE RETURN:

* If the return is our error we will take full responsibility including the return shipping, and promptly work to correct the issue.

CUSTOMIZED  ORDERS


ALL CUSTOMIZED PRODUCTION ARE FINAL SALE ITEMS , e.g any special curl steams, Colored Virgin remy hairs, Tapeins, Clip ins, Cut lace WIGS,  All Lace  closures, All Lace frontals, etc... (no exchanges/ no refunds!


FRAUD ALERT:

All PURCHASES does undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information.


   Please email support for further assistance at RawHairguru@gmail.com, we're delighted to work with our clients to achieve a  resolution for all parties if one should occur.


ALL SALES ARE FINAL, We will work with each client on a case by case basis.

 #1Love,  24/7 Live Chat with your RawHairGuru's or Even Call/Text us/ Message Lena/Lorna at 240 831 2400